Periodontal Patient Information
|Regardless if you are coming to us for a gum graft surgery, treatment for periodontal gum disease or any other periodontal treatment, your first visit remains extremely important.
The most important goal of our practice at your first visit is to ensure that you feel comfortable in our office and confident in our staff. It is our priority to deliver the type of service that you expect and therefore communicating your individual needs and expectations is highly important to us. We encourage you to ask as many questions as you see fit and do not hesitate to convey to us any concerns that you might have. We are always here to help you understand your treatment plan and to ease any worries that you might have.
What can I expect from my first visit?During your first visit there are a few things that you can expect. First, after acclimating you to our office, we will proceed to take a number of x-rays to evaluate your condition. After the periodontist has reviewed your x-rays a preliminary exam of your mouth will be performed. The findings of the exam along with your personal oral health history will be thoroughly discussed and your treatment plan outlined in a way that makes it easy for you to understand. At the end of your first visit, our goal is that you will feel confident and prepared to move forward with treatment, getting yourself on the track to a healthy and beautiful smile!
For your first visit you should expect that the session from start to finish will take around an hour and a half. This should allow for plenty of time to get to know you and for you to get to know our team. Additionally, this should allow time for you to convey any concerns that you might have with regards to your oral health status or treatment plan. During your first visit, we will also go over our financial policy and insurance policies, which may offer added peace of mind.
There is the occasional patient who has more complex needs which may need to be conducted over an initial consultation that may take up to two appointments. However, in most cases your first visit is all that is needed to move forward with treatment.
Sometimes we recommend coming in for your first visit with a friend or loved one – this is especially true if this person is going to be involved with your treatment or treatment recovery. We recommend this so that it feels more as though we are all in this together – that your treatment is a team effort of which none of us will allow to fail.
When it comes to patient care we take a “full disclosure approach.” Meaning that we will contact your general dentist as to communicate our treatment recommendations and review any additional relevant oral history concerns.
InsuranceOur staff at East Valley Implant & Periodontal Center is well versed in working with many different insurance providers, plans and discount programs. We are well aware that there are many different ways in which dental coverage might be obtained and we are ready and willing to put forth every effort to ensure that your treatment is covered under your policy. With so many policies, options and plans the guidelines for filing treatment change frequently. However, you can rest assured that our professionally trained staff will work with your insurance provider to get you the maximum coverage available to you.
HMO PatientsIf you are an HMO patient that expects your treatment to be covered by your medical insurance (i.e. infections, biopsies, trauma, TMJ, tumors or jaw deformities) we require a referral from your primary care physician. Unfortunately, referrals from your general dentist will not suffice when attempting to make a claim with your medical insurance provider.
We apologize for any inconvenience this may cause, but in our practice a medical referral is considered to be the patient’s responsibility.
Group and Private InsuranceAs a courtesy to our valued patients we take it upon ourselves to file insurance claims for you. It can be a hassle to deal with insurance companies, but we have been doing it for many years and are quite experienced in this arena. Upon receipt of payment by your insurance company, we will bill any unpaid balance to you. If you made a co-payment that exceeded the requirements set forth by your insurance provider it will be refunded to you.
Co-PaymentsWe always do our best to estimate as accurately as possible our patient’s insurance co-payment prior to treatment. Unfortunately, though, many insurance companies do not give accurate estimates of associated fees until after treatment has been performed and so at times we may be slightly off. It can be difficult and time consuming to work with insurance companies, which is why we take it upon ourselves to handle it for you. That being said, we ask our patients to keep us informed of any insurance changes prior to treatment, as it is very important for the sake of filing a claim, that all information is current.
When you check in for your first appointment your estimated co-payment will be due. Remember that we are here to serve you and as a courtesy, we will handle your insurance company, but ultimately all financial obligations are between our practice and you as the patient.
We accept Visa, MasterCard, American Express and Discover, along with cash for co-payments.
Preferred Insurance Network for Dr. Todd JorgensonAetna PPO Dental www.aetnadental.com
Ameritas (PPO) www.ameritas.com
Employers Dental Service (EDS) www.mydentalplan.net
Careington (PPO, Discount) www.careington.com
Delta Dental (Premier) www.deltadental.com
Humana (PPO) www.humanadental.com
MetLife (PPO) www.metlife.com
Mutually Preferred NetworkPrincipal Financial (PPO) www.principal.com
SecureCare (PPO, Copay) https://www.securecaredental.com/
Southwest Preferred Dental Organization (SPDO)